Shipping Policy

 “Shipping Policy”

At Maison Toba, we are committed to delivering your order safely and efficiently. Please review our shipping policy below:

Processing Time

• All orders are processed within 2–3 business days.

• During peak seasons, promotional campaigns, or high-demand periods, processing may take up to 4-7 business days.

Shipping Time

• Standard international shipping typically takes 8–20 business days depending on your location.

• In rare cases, due to customs clearance, global logistics delays, or high order volumes, delivery may take up to 30 business days.

Tracking Your Order

• Once your order has been shipped, you will receive a confirmation email with a tracking number.

• You can track your order directly via the tracking link in the email or by clicking the chat button located at the bottom right corner of our website.

Shipping Fees

• Shipping costs are calculated at checkout and vary depending on your location and order value.

• For some regions, free shipping may apply when your order exceeds a certain amount.

Customs & Duties

• International shipments may be subject to customs fees, taxes, or import duties. These charges are the responsibility of the customer.

• Maison Toba cannot control or predict these costs, as they vary by country.

Support

If your order has not arrived within 30 business days or if you experience any issues, please contact us through our Contact Page or via the support chat.