FAQs

Q1: How long will my order take to arrive?
A1: Standard delivery usually takes 8–20 business days. During promotions or due to stock availability, it may take up to 30 business days. You can track your order anytime on our Track Your Order page.

Q2: How can I track my order?
A2: Use your order number and registered email address to track your shipment anytime on the Track Your Order page.

Q3: Can I return or exchange my order?
A3: Please contact us within 7 days of receiving your order. Returns or exchanges are accepted if the product is unused and in its original condition. See our Return Policy for details.

Q4: What about the product quality?
A4: Maison Toba jewelry is crafted from carefully selected materials with meticulous attention to detail, ensuring long-lasting quality.

Q5: How can I contact you?
A5: You can reach us anytime via our Contact Page. For questions, consultations, or gift wrapping requests, we are happy to assist you.